NeuroSolutions - Extended Support Plans

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NeuroDimension offers 90-days of free technical support with the purchase of any of our software products. We offer two different extended support options for those users that wish to continue their support past the initial 90-day period.

Gold Support Plan

NeuroDimension offers an extended support plan, called the Gold Support Plan:

1-Year of additional email support (1-Year begins after initial 90-Day period)

Available anytime

Annual subscription price: $195

The annual subscription price for the Gold Support Plan is $135 while in-service.

Platinum Support Plan

NeuroDimension offers an extended support plan, called the Platinum Support Plan:

1-Year of additional email and phone support (1-Year begins after initial 90-Day period)

Priority treatment for all support issues

Guaranteed bug fixes (or work around) within 5 business days

2 sessions (max time: 30-minutes each) of web conference for technical support related issues

$200 coupon towards neural network training course (only valid during duration of support)

Available anytime

Annual subscription price: $495

The annual subscription price for the Platinum Support Plan is $345 while in-service.

NeuroSolutions Maintenance Plan

NeuroDimension offers an maintenance/upgrade plan, called the NeuroSolutions Maintenance Plan:

1-Year of Free Minor Upgrades and (1) Major Upgrade (1-Year begins after initial 90-Day period)

Access to Beta Products

Available only within 30 days of product purchase

Annual subscription cost: 30% of list price

The annual subscription price for the NeuroSolutions Maintenance Plan is 30% of the list price of the software. This product is only available within 30 days of the software purchase.

Note: The technical support described above is for questions regarding the software package. Neural network experts are on staff and available for consulting on an hourly basis. Consulting rates are dependent on the specifics of the problem.

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NeuroSolutions overview in Chinese.

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NeuroDimension, Inc. announces the release of NeuroSolutions 5.05

"I have recently purchased a copy of NeuroSolutions 4 and am very happy with the software. It is amazing how many features are available within the network. I am also very impressed by the quality and the speed of the technical support provided by the NeuroSolutions staff."
-- Albrecht Stoecklein (MSc), Building Research Association of New Zealand

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